Do Your Dental Practice Core Values Matter to the Team?

Practice Management, Team Building and Clinical Coaching

core values can increase profitability

When you and your team work together toward core values, profitability is increased.

If you are a dental practice owner who strives for being the best, making sure you have the right team in place is imperative. But is it enough to employ “good” people who are hard workers?

No.

To reach maximum profitability and productivity, you want team members who agree with and work together toward your shared values and goals.

Let’s face it—there are a lot of dentists out there. Why should a patient pick you? Most often, patients don’t choose a dentist based on what they do. They choose based on how the practice does it.

But before you can ensure your staff strives to achieve your goals based on your core values, you must know them yourself.

How do I know the Core Values for my Dental Practice Vision?

Nailing down the core values for your practice begins with a clear vision.

If you don’t fully understand your vision and core values, Prosperity Dental Solutions can help you create a vision growth Blueprint™ that is customized for you and your practice.

The best success in your dental practice is measured by how closely it fits your vision. Your vision defines who you and your practice are. The type of patient experience you want to provide and who your ideal patients are define your vision.

Is your vision to provide a pampering patient experience? Are your ideal patients young families? Would you prefer to treat seasoned professionals? Maybe you desire to offer affordable dentistry to the less fortunate?

Your core values are a product of your vision.

For instance, if your vision is to provide affordable dentistry, one of your core values should include keeping a trim budget.

On the other hand, if your vision is for a boutique experience, a core value should include only purchasing and utilizing the best equipment and materials.  You should pad the budget for items that pamper your patients, such as heated massage chairs, large televisions with Netflix, a fridge stocked with drinks, and an inviting coffee bar that includes tea, cappuccino, and espresso options.

If your vision is to serve the geriatric population, one core value could address safety. Think handrails, non-slip mats, and signs with larger letters.

Your core values support your vision and serve as a guide to achieving it. They shape the trajectory and direction of your practice.

What do Core Values and Team Members Have to do With Each Other?

Once you establish your core values, it is vital to share them with your team. Your staff is your biggest asset when it comes to patient satisfaction, marketing, the growth of your practice, and future success and profitability. They affect every aspect of your practice, so you want them on board with where you are headed.

Hold a meeting and let them know why you chose the values you did and the importance of them. Get their feedback. They can even help you brainstorm ways to achieve them.

If one of your values is education, offer to pay for classes and continued education. Encourage them to seek opportunities.

Show your employees you value them by asking for their input on setting specific goals. Let them know your anticipated results. Then, you can evaluate them based on how well they perform within your core values.

If the evaluation shows an employee doesn’t hold true to you and your practice, it may be time to hire someone else.

When your core values are true for you, your team, and your practice, profits and productivity rise. Patient satisfaction improves. Everyone achieves greater success and experiences an enhanced workplace culture.

Are You Ready to Reach New Heights in Your Dental Practice?

Contact Prosperity Dental Solutions online or call (817) 975-4576 today to set up your free consultation.

The Impact of Phone Etiquette on Your Dental Practice

Practice Management, Team Building and Clinical Coaching

dental practice phone etiquetteIt happens to all of us—frustration when making a phone call.

Maybe you have an urgent question and call during business hours—but after four rings, you hear a voicemail message. Or the person who answers immediately says, “Please hold.” After several minutes of music (or even worse, silence), you assume the person forgot about you, so you hang up.

Maybe you just want to talk with a human—not listen to a never-ending automated message that forces you to choose from a laundry list of options.

No one likes the above scenarios. They cause mistrust, irritation, and a lack of confidence. The results can be detrimental to a business. The customer calls the competitor instead. Probably even leaves a bad review for everyone to read.

Is your dental practice losing patients due to lack of phone etiquette? If you haven’t provided your team with proper phone training, then chances are good the answer is YES.

At Prosperity Dental Solutions, we offer coaching and consulting services to improve the profitability, accountability, and success of dental practices. Few areas can impact the health of your practice more than the telephone.

It’s important to understand that how your team handles phone calls has a direct impact on your business’ profitability. Here at Prosperity Dental Solutions, we offer phone training sessions so your team can build new patient appointments, improve patient satisfaction, and increase profits.

What first impression does your dental practice make?

As everyone knows, first impressions matter. When you consider the fact that most patients’ first contact with your practice is over the phone, you begin to realize the importance of proper phone training.

Don’t take the chance of losing potential patients to someone else because of a bad first impression.

When your practice phone rings during business hours, is it answered every single time? Ask your team. If they are missing phone calls, chances are you don’t know about it. Does your team realize the importance of the phone? If they are busy with a patient at the desk, do they ignore the potential patient who is calling? Set the expectation that the phone is answered 100 percent of the time.

The goal should be to answer every phone call on the second ring. The third ring is the “last chance ring,” right before voicemail picks up. Your team members should not allow a fourth ring to happen. And they shouldn’t answer on the first ring.

Why not the first ring?

While answering the phone is the priority, how your team members answer the phone is just as important. The tone of voice matters. Will the caller encounter a warm and welcoming tone? Or will they be turned off by an uncaring attitude? For the potential patient, the voice on the other end of the phone gives them an idea of how they will be treated in the office.

Get the first impression right. The small amount of time between the first and second ring is all it takes to focus and set the tone. It gives you the opportunity to take a deep breath, put a smile on your face, and direct your attention to the caller.

What lasting impression does your dental practice make?

Have you ever been on the phone with someone who was rushing you? Finishing your sentences, cutting you off, and redirecting you?

Maybe you’ve been met with a negative attitude from the person on the other end of the phone. You could sense the eye rolls and hear the sighs.

Compare that to the last phone conversation you had with someone who was a joy to talk with.

Now ask, what experience do your patients have when they call your practice? Are their questions answered? Do they feel valued and important?

Or are they left with the feeling that their call is a nuisance?

Do the answers they receive build confidence, or do they leave the patient feeling that the staff doesn’t have the time, patience, or ability to deal with their questions?

Sadly, many dental practice employees see answering the phone as an interruption. It takes them away from something they are trying to accomplish, and they get annoyed. And the patients sense that. If this happens in your practice, you can be certain it is costing you.

Instead, you want your team to see answering the phone as an opportunity. Each phone call can present the chance to schedule an appointment or solve a problem.

Don’t Let the Telephone be a Reason to Lose Patients

Avoid the most common phone mistakes, such as when:

  • The person answering the phone is not able to help the caller with questions
  • The team member answering the phone is distracted or annoyed
  • Patients are put on hold—and left there
  • Patients are transferred to someone else—and get voicemail
  • Voicemail messages are not returned in a timely manner

Don’t lose potential or existing patients due to poor phone etiquette. With proper training, team members can learn how to deal with phone calls the right way.

Make sure every team member who receives questions from patients has answers. Consider putting together an FAQ page that staff can refer to, so they don’t have to remember things on the spot. This not only adds to the comfort level of those answering the phones, but it also ensures that patients are given correct and consistent answers.

Let your staff know the importance of answering the phone with a smile. Did you know the brain releases endorphins when you smile? These endorphins increase happiness and reduce stress. Patients can actually “feel” the smile through the phone and will be more likely to set an appointment.

If the staff really is too busy to fully help the patient on the phone, instruct them to ask permission to call the patient back in a few minutes. And then actually call them back in a few minutes.

Emphasize the importance of focus. No one feels important if the person they are talking to is busy doing other things. Patients hear the clacking of a keyboard or papers shuffling in the background. And when staff members multitask, they miss things. Sometimes important things, like neglecting to document a severe allergy, heart condition, or history of joint replacement that requires prophylaxis antibiotics.

Emphasize the importance of a graceful goodbye. Thank patients for calling. Tell them it was a pleasure to speak with them. Invite them to call back if they have any more questions. And wait for the caller to hang up, in case they think of one more thing they want to discuss.

Start Increasing Your Profits by Improving Phone Etiquette

Your team members probably don’t want to turn patients off with their poor phone manners; they just haven’t been trained properly. Stop losing patients over the phone. Contact Prosperity Dental Solutions today to learn more about our phone training sessions.

Addressing the Problem of a Toxic Employee

Practice Management, Team Building and Clinical Coaching

Whether you’re opening a startup or you own an established dental practice, the hiring process can be daunting. In addition to being stressful and time-consuming, it can sometimes be costly. These are just a few of the reasons why many practice owners avoid terminating an employee, even if he or she is causing obvious problems in the workplace. Despite these factors, however, keeping a toxic employee on board can be far more costly in the long run.

Jennifer Pearce, founder and owner of Prosperity Dental Solutions, has over 24 years of experience in dental practice management. She can help you navigate these problems and show you how to handle the problem of a toxic team member.

Recognizing the Signs of a Toxic Employee

No two employees are the same, but there are a few common denominators when it comes to a toxic team member. Here are a few things to look for:

  • Dishonesty: This isn’t always characterized by theft or lies, though it certainly can be. Blaming others and refusing to accept responsibility can also indicate dishonesty – and it’s toxic to your practice.
  • Poor work performance: All team members need time to adjust when they come on board. However, a toxic individual will never rise above the bare minimum. If an employee isn’t doing what is expected, it’s time to re-evaluate.
  • Bad attitude: Passive-aggressiveness, snide comments, muttering, eye-rolling, constant complaining, and confrontational tones are signs of a bad attitude. Behaviors like these can spread negativity like wildfire, sending office morale into a downward spiral.
  • Lack of engagement: Everyone has an off day every now and then. But if an employee is consistently inattentive during daily huddles or refuses to accept responsibilities, it can lead to a toxic work environment.

If you notice any of these warning signs, it’s probably time to consider termination. Waiting too long can have a tremendous negative impact on your practice. If you let go of a toxic employee, you’ll often find that your team is immediately stronger and more productive.

A Toxic Employee Requires Prompt Attention

As a practice owner, every day is busy. If you need time to address a toxic employee, you’ll have to carve it out of your schedule. Yes, it can be inconvenient. But prompt action is necessary to avoid long-term problems. To put things into perspective, a single toxic employee can:

  • Directly reduce the number of new patients in your practice: If a toxic employee answers phones or interacts with potential patients, he or she can seriously hinder the image of your practice. In turn, this can lead to a significant loss in revenue.
  • Cause current patients to leave your practice: Patients listen to what’s going on in your office. If they sense toxicity or negativity, they may be inclined to leave. Even worse, they may tell other people about their experience.
  • Lead to the loss of your best team members: Your loyal employees deserve a positive work environment. If you tolerate a toxic team member, others may feel unappreciated or frustrated. They may feel that their only option is to find employment elsewhere.

Contact Prosperity Dental Solutions

Do you have a toxic employee at your office? If so, it’s important to understand how he or she affects your practice, your patients, and the rest of your team. To learn more, schedule a consultation with dental coach Jennifer Pearce. Call Prosperity Dental Solutions at (817) 975-4576. You can also email us at [email protected].

Avoiding Communication Breakdowns in Your Dental Office

Practice Management, Team Building and Clinical Coaching

We all know that communication is essential in personal relationships ­– and the same is true in the professional world. Proper communication improves your efficiency, boosts office morale, and helps your practice thrive. Without it, your business suffers. A few tips in dental practice management can help owners prioritize what’s important and prevent communication breakdown.

With over 24 years of dental practice management experience, Jennifer Pearce of Prosperity Dental Solutions can show you how to assess communication styles in your office and establish ways to get back on track.

Communication Breakdown Affects More Than Efficiency

Clear communication between the doctor and staff helps you run a more efficient practice. If you’ve been in the dental industry for very long, you probably already know this. But did you know that a lack of communication can lead to more than just inefficiency? According to a 2012 article from the Joint Commission Center for Transforming Healthcare, approximately 80 percent of medical errors are due to miscommunication.[1] Furthermore, poor communication can cause a significant drop in office morale. When employees don’t feel heard, they don’t perform as well. In fact, according to Forbes, employees are far more likely to quit their jobs if they feel overlooked or ignored.[2] Avoiding communication breakdowns is one of the most effective paths to a healthy, successful practice.

The Importance of a Daily Huddle

If you’re not already holding a daily team meeting, start now. However, to ensure your meetings are fruitful, they must be organized. At least 10 to 15 minutes should be set aside every morning to discuss production, new patients, emergencies, and similar points of interest. It’s important to make sure that all team members feel heard during this meeting – and that each employee has a safe space to express any concerns.

Be Approachable

I’ve worked in many practices where the doctor seems too busy to be bothered – even when there’s an urgent matter at hand. Unfortunately, this means that problems aren’t always presented in a timely fashion. Make sure your team understands that non-urgent communication should be saved for slower times of the day – but emphasize that you’re never too busy to help them handle a tough situation.

Reward Good Ideas

Communication will thrive when your employees feel heard and appreciated. Did an employee have a good idea that will help the practice grow? Reward him or her accordingly. Consider giving them a promotion or a bonus. Even thanking them in the presence of their teammates can show that you truly appreciate their efforts.

Understand that Everyone Communicates Differently

Like learning styles, everyone has a different communication style as well. For example, some team members may have no problem discussing things in a group, face-to-face. However, someone who is shy may not feel comfortable expressing their concerns in such a public manner.

Use a variety of communication approaches so that everyone is encouraged to share their opinions. Brainstorming sessions with each department can help with this. It’s also a good idea to set up a forum where employees can write down their ideas. These can be read out loud during team meetings so that everyone feels comfortable expressing their concerns.

Contact Prosperity Dental Solutions

The bottom line is: We all communicate differently. Be sure you’re fostering a space where every single person can share confidently and listen respectfully. Prosperity Dental Solutions can help you do that. Call us at (817) 975-4567, contact us online, or email [email protected].

[1] https://www.jointcommission.org/assets/1/6/tst_hoc_persp_08_12.pdf

[2] https://www.forbes.com/sites/lizryan/2018/04/17/the-top-ten-reasons-great-employees-quit/#45ffbb371cd5

5 Elements of Successful Dental Practice Management

Practice Management, Team Building and Clinical Coaching

When it comes to dental practice management, does it ever feel like other owners know something you don’t? Does it seem like some doctors are privy to secret information, kept under lock and key? Why is it that so many dental offices thrive while others barely get by?

There are several ways to foster a profitable practice. Jennifer Pearce of Prosperity Dental Solutions explores five of the most crucial elements of successful dental practice management. Jennifer has been in dental practice management for 24 years – 18 as a Practice Administrator and four as a practice co-owner. She can help you sharpen your focus and hone your skills for a more enjoyable work-life balance as well as a more fruitful bottom line.

#1: Figure out exactly what you want.

Virtually every client I’ve worked with has said the same thing: “I want to grow my practice and be more successful in my career.” While this is an admirable goal, it’s somewhat broad. To fully understand what you want, you need to actively think about the specific changes necessary to achieve this. As the practice owner, you steer the ship. This means building a practice that’s harmonious with your philosophies and vision, both in and out of the office. To do this, you have to ask yourself hard questions and answer them honestly:

  • Are you willing to change the way you present treatment?
  • Can you truly “let go” and trust your team to run your practice?
  • How hard do you want to work to build the practice you want?
  • Are you willing to terminate toxic team members when necessary?
  • Are you open to learning better leadership skills?

#2: Update your case presentation style.

Not so many years ago, patients fully depended on the dentist to determine the necessary treatment. It was common to hear, “I’m good with whatever you think I need.” Today, things are changing. Patients are becoming an integral part of the treatment planning process.

If you want to hear patients say “yes” to treatment, then you need to understand the psychology behind this decision. Education is important, but so is an emotional connection. When you find the proper balance, you’ll see a dramatic increase in patient acceptance rates.

#3: Optimize your hygiene department.

Ideally, your hygienist should be generating about 30 percent of your revenue. Furthermore, your hygiene department shouldn’t be booked out for more than two weeks or so. To address these issues, consider adding another hygienist, a hygiene assistant, or placing your hygienist on commission. These are all creative ways to ensure your hygiene department continues to be an asset.

#4: Make consumerism work for you, not against you.

Whether you like the idea of consumerism or not, it’s king – even when it comes to dentistry. If a new patient calls to make an appointment but finds that your schedule is booked out for several weeks, he or she will call another office that will accommodate their needs. If this happens over and over again, it’s referred to as a capacity blockage. Oftentimes, you may have to spend money to address these blockages; but it will pay for itself handsomely over time. Don’t be afraid to make big changes when it’s necessary for your long-term profitability.

#5: Harness the power of a team-driven practice.

When you hire quality employees, you can shift the day-to-day responsibilities onto them. This way, you can focus on dentistry and patient care. Maintain high office morale with frequent team-building activities, bonus systems, and other incentives – and watch your practice thrive!

Watch your practice growth explode. Call us today.

There is no secret to effective dental practice management. What’s right for you will depend on your unique vision. Our team can help you build a model based on your goals and philosophies. For expert help from Jennifer and her team, call Prosperity Dental Solutions at 817-975-4576 or email us at [email protected].

Tips for Boosting Office Morale

Practice Management, Team Building and Clinical Coaching

As a practice owner, time is money – and a full schedule means a healthy bottom line. When holes in your daily schedule appear, your first thought probably isn’t office morale. But surprisingly, morale can affect a number of factors in the dental practice, including productivity and job turnover.

Jennifer Pearce, a practice administrator with more than 18 years of experience, can help you provide a motivated and energetic workplace for you, your staff, and your patients. The team at Prosperity Dental Solutions brings a combined total of more than 38 years of industry experience to coaching you and your staff. Our goal is to train your team to “think prosperous” so you can thrive in the profession that you love! 

Why Morale Matters

If morale isn’t at the forefront of your business mind, it should be. By its very definition, morale is the confidence, enthusiasm, and discipline that is displayed by an individual or group at any given time. High morale is key to a pleasant work environment. If your employees feel appreciated, it can motivate them to go that extra mile for the overall good of your practice. 

On the other hand, low morale can be damaging to an office’s “esprit de crop” if left unchecked. We’ve all seen employees who have a negative attitude. Disgruntled team members can have a negative impact on otherwise happy co-workers – and this can happen subconsciously, starting a downward spiral that can be difficult to reverse. Office morale is something you can’t afford to ignore. So how can you cultivate genuine positivity among your team members? Here are some ways to actively shape and nurture morale in your dental practice. 

Ways to Improve Office Morale

  • Publicly and privately praise employees. When it comes to building morale, small things make a huge difference. This means more than taking your team members out for a birthday lunch. Birthdays are great, but work anniversaries demonstrate your appreciation of everything that person has brought into your practice. Important benchmarks every five years are not to be missed. Furthermore, don’t be afraid to compliment your employees in front of your patients. A little appreciation goes a long way.
  • Delegate responsibilities. Boredom leads to apathy which leads to low morale. Intellectual engagement is the answer. To do this, it’s important to periodically delegate new responsibilities. Of course, this is never a good idea when the staff member is already overworked or overstressed. Focus on those who are open to receiving new challenges and responsibilities. Also, be mindful of each team member’s strengths, and give them tasks at which they will excel. Some staffers may have a tendency to go stir crazy if they are given repetitive tasks for too long. These individuals may benefit from an opportunity to drive to pick up medical supplies, for example. 
  • Compensate exceptional workers. A dental office isn’t Wall Street, but any workplace is obligated to pay workers commensurate with their efforts and talents. If wages have been stagnant for multiple years, a small raise with an expressed statement of appreciation can help employees feel valued. 
  • Welcome communication. Morning huddles are common in dental practices. But in addition to reviewing the day’s schedule, be sure you open the floor for communication. Everyone, from the receptionist to the assistant to the office manager should feel heard, valued, and respected. Furthermore, periodic, confidential conversations about workplace satisfaction should also be an active part of workplace policy. 

Everyone wants to feel appreciated. That’s just human nature. Your dental team is no different. By leaving communication lines open, you can know when an employee feels “stuck” in his or her current role. This is the first – and necessary – step to preventing low morale. 

Build and Maintain High Morale in Your Practice

Want to boost morale in your dental office? If so, we can help. Jennifer Pearce has more than 24 years of experience as a dental office administrator. She has also co-owned multiple dental practices. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email [email protected].

Tips for Maintaining a Good Work-Life Balance

Practice Management, Team Building and Clinical Coaching

Many of us understand what it’s like to be pulled between work, family, and personal life. One in four Americans describe their life as “super stressed,” according to Mental Health America. As the owner of a dental practice, you’re likely no stranger to this feeling. While attaining work-life balance can seem like a daunting challenge, lead executive coach Jennifer Pearce can help you and your colleagues examine your priorities and time allocation so you can avoid burnout.

As Prosperity Dental Solutions began to grow, Jennifer discovered what it was like to cultivate a successful career while maintaining a rewarding personal life. She has led teams as an accomplished practice manager, including one that produced up to $3 million. If you’re ready to learn how to attain better work-life balance through Prosperity Dental Solution’s personalized coaching sessions, we invite you to contact our office online or call us at (817) 975-4576.

More about the Work-Life Balance

Keeping balance is an ongoing process. Even simple acts like walking require continual adjustments to keep us upright and moving forward. The same is true for work-life balance. At certain points in our lives (when handling family emergencies or taking vacations, for example), we may pour our free time into addressing personal matters. At other times, our career may need more attention. Throughout these ups and downs, our goal should be to maintain meaningful relationships, preserve time for our own needs, and, yes – run a productive dental clinic.

If life is out of balance, our emotions are often the first to inform us. We may feel guilt for missing family activities, for example. This sense of imbalance can have negative consequences for our mental and physical wellbeing. While some stress can be useful when pushing through deadlines or addressing problems at work, prolonged stress can have a negative impact on our physical, mental, and emotional health. 

How Can I Attain Work-Life Balance at My Dental Clinic?

Because a healthy work-life balance is essential for you as a practice owner, it’s important to understand that your employees need the same thing. Team members who feel fulfilled at work and at home are much more likely to be productive. The first step in addressing work-life balance is to take a serious look at your values and goals. During your personalized coaching session, Jennifer will help you and your team examine what priorities are important to your dental clinic. While most coaches narrowly focus on improving a dental practice from a set perspective, Jennifer takes a holistic approach to finding solutions for your business. 

Having a dental office that is personally fulfilling does not have to come at the expense of being profitable. In fact, addressing work-life balance can be a key tool to improve revenue and efficiency. Tips for improving work-life balance at your office may include:

  • Be forgiving of yourself when you falter
  • Encourage efficiency over long work days
  • Invite conversations about personal matters
  • Set realistic goals for workers
  • Explore the possibility of flexible hours
  • Ensure that your workers are not working longer than their contract requires
  • Encourage workers to take periodic breaks throughout the day

Though change can be difficult, the good news is that it’s entirely possible. You just need the right tools to make it happen. We can help.

Balance Your Life. Call Us Today.

If you are looking to improve work-life balance for you and your dental team, we can provide expert advice. Jennifer’s personalized coaching plan can help your dental practice become less stressful and more profitable.

If you’re reading this blog, you care about your business. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email [email protected].

Don’t Miss Our Transformational Growth Strategies Seminar!!

Practice Management, Team Building and Clinical Coaching

transformational growthDon’t miss our Transitional Growth Strategies seminar on August 8th in Southlake, Texas! Jennifer will be speaking with Tracy Civick. The two speakers will discuss important tips for doctors and front office staff. Learn more by reading the attached flyer!

Transformational Growth Strategies PDF

We can’t wait to see you there! Call our office for additional information! 

Knowing When to Delegate

Practice Management, Team Building and Clinical Coaching

word delegate surrounding by imagesKnowing when to delegate is critical to avoiding burnout. As part of her comprehensive dental coaching services, Jennifer Pearce will teach you when it is appropriate to delegate certain tasks within your practice. Letting go can be hard, but your business can never grow until you allow trusted staff members to take on new responsibilities.

Delegating Is Not Simply About “Letting Go”

When we think of ideal leadership values, micromanagement is usually not on the list. Great leaders know how and when to delegate. Building a dental practice from the ground up may leave you feeling anxious about leaving certain aspects of running your business in someone else’s hands. That is completely understandable. When you delegate in a strategic manner, though, you are helping members of your team grow.

If you have grown your business in a healthy manner, then you have brought on skilled team members who can help your business grow. By selectively allowing individuals from your team to oversee a growing number of tasks, you are communicating that you have faith in their abilities. That step alone builds loyalty, a key quality of any thriving dental clinic team.

Delegating tasks frees dentists and administrators to focus on other critical areas, such as hiring and business growth.

Tips for Effectively Delegating

  • Explain the task fully: The first step to successfully delegating is to explain every step involved in performing the task. This goes beyond the mundane how-to details. Describe why the task is important and why you have chosen the employee for the role. This is a great opportunity to boost the staffer’s moral. Let the staff member know how to handle potential emergencies and when reporting back to you is appropriate.
  • Evaluate progress: Delegating shouldn’t be thought of as blindly handing off the reigns of some important task. When you delegate, you are entrusting an employee with the opportunity to prove himself or herself at some appointed task. That staff member is now accountable for fulfilling that job. Every few weeks, take time to give feedback on their work based on his or her performance. Point out ways they can improve, for example.
  • Provide resources: Don’t halfway delegate or delegate with certain restrictions. If you allow an employee to oversee purchasing supplies, for example, then that employee needs to have the resources to fulfill that task. Fully enable your staff members to fulfill their delegated tasks, whether that means giving them online passwords, additional training, or access to previously secure information. Only when a nurse or dental hygienist has all the tools to fulfill a new task can he or she be accurately evaluated on his or her performance.
  • Be open-minded: Once you delegate a task, don’t be surprised if your employee has his or own way of doing it. For the most part, what matters here is that the task is fulfilled. There is usually more than one way to perform any given task. Giving responsibility for accomplishing a task while letting them sort out the best way to accomplish it is a great way to never be accused of micromanaging.

Seek Expert Consulting Help

If you are looking to explore new leadership styles, we can provide expert advice. Jennifer Pearce has more than 24 years of experience as a dental office administrator. She has also co-owned multiple dental practices. Her dental consulting services can help your dental practice become less stressful and more profitable.

You’re reading this blog, you care about your business. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email [email protected].

Just Like Your Patients, Your Practice Needs Treatment

Practice Management, Team Building and Clinical Coaching

senior woman at dental reception desk after receiving treatmentWhen we chose the name “Prosperity Dental Solutions” it wasn’t because it was a catchy title. We truly believe in fostering the “prosperity” of a practice, because we have the firsthand experience that proves when your practice is successful, you can truly love your life. In order for a practice to be prosperous, it needs to be functioning in each individual area: from employee management and relations, patient satisfaction, and a high closing percentage of diagnosed treatments, to insurance claims filing and financial management. In order to help you tackle all these areas, our team offers two tiers of Practice Management Coaching. With these services, our Prosperity team learns the ins and outs of your practice and develops treatment plans for how to improve and refine your existing systems; think of these packages as tackling the “whole” rather than just the “parts”. For more details on this comprehensive coaching plan, continue reading!

In dental practice management, experience is key. Jennifer Pearce, Founder, Owner, and Lead Executive Prosperity Coach has been involved in the dental industry since 1995. Her time as both a practice owner and practice administrator has given her the experience and knowledge she uses each day to help people like you create a thriving business that gives them a life they love! To learn more about our services, or to schedule a phone call with Jennifer, contact us at (817) 975-4576.

Though Tier 2 offers additional services, both Tier 1 and Tier 2 truly come with “the works”, or the basics you’ll need to achieve a prosperous practice (the kind of practice that runs like a well-oiled machine!). Here are just the highlights of our basic services:

Practice/Team Onsite Observation & Assessment

First things first: we come into your practice to observe your daily runnings and take notes and talk to staff members about their systems and pain points. This is a crucial first step for us because we believe the only way to get ahead is to know exactly where you started out!

1-2 Days Per Month In-Office Support

After our initial onsite observation, our team will remain present, coming in at least 1 to 2 days per month to provide onsite training, implement new processes, or learn more from you and your staff. We enjoy maintaining “boots on the ground” during the entirety of your coaching period.

New Hire Assistance, Employment Agreement & Training

New hire training can be time-consuming, but is key to creating clear expectations for success. We can help train and transition a new hire into their role, helping to explain your specific processes and the systems unique to your practice. (We also assist in the interviewing and hiring process to ensure your new hire is a perfect fit!)

98% Closing Percentage of all Treatments Diagnosed

Ensuring your patients are opting for diagnosed treatments is at the heart of maintaining healthy patients and a healthy practice. We can train staff members and share valuable knowledge as dental management veterans that can increase your closing percentage to nearly 100%.

Prosperity Treatment Plan

Once we’ve analyzed your current systems and identified any roadblocks that need attention, we create a completely custom “treatment plan,” not unlike those your practice creates for its patients. We offer suggestions for improvements, map out realistic timelines and set goals with your input, with actionable steps to get you there.

Contact Us Today!

Just like oral health, the health of your practice is improved when you prioritize preventive care and treatment. Seek out help from Prosperity today to take your “good” practice to “great!”. We can offer expert knowledge and experience that will keep your practice running smoothly today and in the future! (But don’t take our word for it: read what some of our past clients have to say.)

Take your first step towards achieving a prosperous dental practice.

Schedule a Consultation

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Practice Management, Implementation and Mentoring of Systems

 

Testimonials

Practice Management, Implementation and Mentoring of Systems

"I highly recommend Jennifer as a dental coach and as a person who understands what it takes to drive improvement. She has a wealth of experience and knowledge that makes her an invaluable tool in strengthening a practice. My practice has been successful, however, I knew that I wanted to take it to another level. Jennifer has a keen understanding of the ins and outs of running a practice, and what it takes to elevate all aspects of the practice. Whether it's a desire to improve treatment case acceptance, create more harmony and positive energy at the office, or implement the vision of the practice, Jennifer has the know how to make it happen. She says it as it is, and is down to earth and honest. I have already seen improvements across the board in my practice since we have been working together. I'm excited about the growth opportunity and confident that I have chosen a partner who understands the practice needs, and the intricacies needed to achieve the change I'm seeking. My team loves her and she has been a huge component in the success of my practice."

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Our Prosperity Blog

Practice Management, Implementation and Mentoring of Systems

Do Your Dental Practice Core Values Matter to the Team?

core values can increase profitability

[caption id="attachment_463" align="alignnone" width="2000"] When you and your team work together toward core values, profitability is increased.[/caption] If you are a dental practice owner who strives for being the best, making sure yo…

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The Impact of Phone Etiquette on Your Dental Practice

dental practice phone etiquette

It happens to all of us—frustration when making a phone call. Maybe you have an urgent question and call during business hours—but after four rings, you hear a voicemail message. Or the person who answers immediately says, “Please…

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Addressing the Problem of a Toxic Employee

gauge showing difficulty level of a toxic employee

Whether you’re opening a startup or you own an established dental practice, the hiring process can be daunting. In addition to being stressful and time-consuming, it can sometimes be costly. These are just a few of the reasons why many pr…

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