Jennifer Pearce’s Secrets for Creating a Successful Dental Practice

Practice Management, Team Building and Clinical Coaching

Secrets for Creating Successful Dental Practice

Before you can create a successful dental practice, you must define success. What does success look like to you? Is it a full waiting room? A fully booked schedule? Happy patients? Hopefully, you aspire to higher things than just making it through the day and paying your bills.

To me, a successful dental practice is one you and your team love showing up for each day. It means building positive relationships with your patients while delivering care and quality services to them. A successful practice grows as it builds your professional reputation and offers financial security.

If that sounds like success to you, keep reading.

My name is Jennifer Pearce, and I am the founder, owner, and lead-coach of Prosperity Dental Solutions. My idea of success? Helping dentists define and achieve their idea of success. Whatever that means for you. My dream is to help you fulfill your dreams.

So, how do you deliver quality services that “WOWs” your patients and leaves lasting impressions on them?

Let me share some secrets with you.

Build a Successful Dental Practice by Building Relationships with Your Patients

One of the most important things you can do to be successful in your dental practice is to make sure your current patients want to keep coming back to you—even if they move away.

Today’s patients are smart. They know they have choices. If they don’t like the care or treatment they get, they know there are plenty of other dentists out there.

As smart as patients are, though, they also make assumptions. They believe all dentists know the same dental stuff. In other words, if they have a broken tooth that needs a crown, they figure any dentist they choose can handle placing a crown.

They don’t care to know how a crown is placed.

What they care about is how the dentist’s office treats them when getting the crown.

Are they welcomed and greeted by name when they enter? Is everyone friendly? Does the dentist treat them with care?

Are they treated like family?

How do you treat patients like family? By building relationships with them.

Get to know your patients. Find out what is important to them. Get creative. Go beyond having a picture of the patient on their chart. Have a notes section in each patient’s file that includes family member’s names, hobbies, careers, and other useful information. Make sure each team member asks them about something going on in their life.

Encourage team members to add to the notes section. For instance, if a patient tells the hygienist they are going on a cruise next month, she can add this to the notes and ask how the cruise went at the next visit.

It’s also important to give a piece of yourself to the patients. Let them get to know you. Of course, you don’t want to overwhelm them and make it seem like it’s all about you, but you can share a few details here and there. Keep it positive!

Another idea is to have a place for personal pictures of the team. Maybe a corkboard on the wall in the waiting room covered with pictures of the team members traveling or attending events. Include fun times around the office, like a Christmas party. This allows patients to get to know everyone a bit more and acts as a conversation starter.

Make Your Dental Practice Unique

Give patients a reason to choose your practice. Offer a unique service or amenity that impresses them.

Figure out what kinds of patients you most enjoy treating and cater to them.

For instance, if you like young families, don’t just have a play area for kids. Lots of dentists do that. Get creative. Bring someone in on certain days or during certain times to “man” the playroom and watch the kids. Can you imagine how much mothers of young kids would appreciate a babysitter so they can enjoy peace and relaxation while getting their dental care?

Have a “mommy room” where a mother in need can nurse a baby and change a diaper. Create a “no cavity club” that you share on social media (with mom’s permission).

Get your team involved and brainstorm ways to make your practice stand out from all the rest. You could even ask your patients for ideas.

Then use your uniqueness in your marketing material.

Appreciate Your Patients

Don’t just send your patients birthday cards, send them holiday cards too. Christmas, Thanksgiving, Fourth of July, Valentine’s Day, Easter. If a veteran, be sure to acknowledge that as well.

When a patient sends you a referral, send them a thank you gift. It could be a gift card, flowers, a fruit basket. Whatever. When you show your appreciation, they will be more likely to refer more patients to you.

Have a business card drawing once a month. Let the prize be something the winner appreciates but also markets you. For instance, maybe a nice lunch or gift basket delivered to the patient’s place of work. Their co-workers will take notice.

Create raffle tickets patients can earn for things like showing up on time, liking you or making comments on your social media, referring patients, posting a positive review. Again, get creative. And make the raffle for something nice to encourage participation.

Start Building a Successful Dental Practice Today

Want to learn more ways to keep your patients happy and satisfied, so they keep coming back and refer others to you?

Contact me online or call (817) 975-4576 today to get started.

Here’s to you achieving all the success you dream of!

Tips for Boosting Office Morale

Practice Management, Team Building and Clinical Coaching

As a practice owner, time is money – and a full schedule means a healthy bottom line. When holes in your daily schedule appear, your first thought probably isn’t office morale. But surprisingly, morale can affect a number of factors in the dental practice, including productivity and job turnover.

Jennifer Pearce, a practice administrator with more than 18 years of experience, can help you provide a motivated and energetic workplace for you, your staff, and your patients. The team at Prosperity Dental Solutions brings a combined total of more than 38 years of industry experience to coaching you and your staff. Our goal is to train your team to “think prosperous” so you can thrive in the profession that you love! 

Why Morale Matters

If morale isn’t at the forefront of your business mind, it should be. By its very definition, morale is the confidence, enthusiasm, and discipline that is displayed by an individual or group at any given time. High morale is key to a pleasant work environment. If your employees feel appreciated, it can motivate them to go that extra mile for the overall good of your practice. 

On the other hand, low morale can be damaging to an office’s “esprit de crop” if left unchecked. We’ve all seen employees who have a negative attitude. Disgruntled team members can have a negative impact on otherwise happy co-workers – and this can happen subconsciously, starting a downward spiral that can be difficult to reverse. Office morale is something you can’t afford to ignore. So how can you cultivate genuine positivity among your team members? Here are some ways to actively shape and nurture morale in your dental practice. 

Ways to Improve Office Morale

  • Publicly and privately praise employees. When it comes to building morale, small things make a huge difference. This means more than taking your team members out for a birthday lunch. Birthdays are great, but work anniversaries demonstrate your appreciation of everything that person has brought into your practice. Important benchmarks every five years are not to be missed. Furthermore, don’t be afraid to compliment your employees in front of your patients. A little appreciation goes a long way.
  • Delegate responsibilities. Boredom leads to apathy which leads to low morale. Intellectual engagement is the answer. To do this, it’s important to periodically delegate new responsibilities. Of course, this is never a good idea when the staff member is already overworked or overstressed. Focus on those who are open to receiving new challenges and responsibilities. Also, be mindful of each team member’s strengths, and give them tasks at which they will excel. Some staffers may have a tendency to go stir crazy if they are given repetitive tasks for too long. These individuals may benefit from an opportunity to drive to pick up medical supplies, for example. 
  • Compensate exceptional workers. A dental office isn’t Wall Street, but any workplace is obligated to pay workers commensurate with their efforts and talents. If wages have been stagnant for multiple years, a small raise with an expressed statement of appreciation can help employees feel valued. 
  • Welcome communication. Morning huddles are common in dental practices. But in addition to reviewing the day’s schedule, be sure you open the floor for communication. Everyone, from the receptionist to the assistant to the office manager should feel heard, valued, and respected. Furthermore, periodic, confidential conversations about workplace satisfaction should also be an active part of workplace policy. 

Everyone wants to feel appreciated. That’s just human nature. Your dental team is no different. By leaving communication lines open, you can know when an employee feels “stuck” in his or her current role. This is the first – and necessary – step to preventing low morale. 

Build and Maintain High Morale in Your Practice

Want to boost morale in your dental office? If so, we can help. Jennifer Pearce has more than 24 years of experience as a dental office administrator. She has also co-owned multiple dental practices. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email jennifer@prosperitydentalsolutions.com.

Don’t Miss Our Transformational Growth Strategies Seminar!!

Practice Management, Team Building and Clinical Coaching

transformational growthDon’t miss our Transitional Growth Strategies seminar on August 8th in Southlake, Texas! Jennifer will be speaking with Tracy Civick. The two speakers will discuss important tips for doctors and front office staff. Learn more by reading the attached flyer!

Transformational Growth Strategies PDF

We can’t wait to see you there! Call our office for additional information! 

Knowing When to Delegate

Practice Management, Team Building and Clinical Coaching

word delegate surrounding by imagesKnowing when to delegate is critical to avoiding burnout. As part of her comprehensive dental coaching services, Jennifer Pearce will teach you when it is appropriate to delegate certain tasks within your practice. Letting go can be hard, but your business can never grow until you allow trusted staff members to take on new responsibilities.

Delegating Is Not Simply About “Letting Go”

When we think of ideal leadership values, micromanagement is usually not on the list. Great leaders know how and when to delegate. Building a dental practice from the ground up may leave you feeling anxious about leaving certain aspects of running your business in someone else’s hands. That is completely understandable. When you delegate in a strategic manner, though, you are helping members of your team grow.

If you have grown your business in a healthy manner, then you have brought on skilled team members who can help your business grow. By selectively allowing individuals from your team to oversee a growing number of tasks, you are communicating that you have faith in their abilities. That step alone builds loyalty, a key quality of any thriving dental clinic team.

Delegating tasks frees dentists and administrators to focus on other critical areas, such as hiring and business growth.

Tips for Effectively Delegating

  • Explain the task fully: The first step to successfully delegating is to explain every step involved in performing the task. This goes beyond the mundane how-to details. Describe why the task is important and why you have chosen the employee for the role. This is a great opportunity to boost the staffer’s moral. Let the staff member know how to handle potential emergencies and when reporting back to you is appropriate.
  • Evaluate progress: Delegating shouldn’t be thought of as blindly handing off the reigns of some important task. When you delegate, you are entrusting an employee with the opportunity to prove himself or herself at some appointed task. That staff member is now accountable for fulfilling that job. Every few weeks, take time to give feedback on their work based on his or her performance. Point out ways they can improve, for example.
  • Provide resources: Don’t halfway delegate or delegate with certain restrictions. If you allow an employee to oversee purchasing supplies, for example, then that employee needs to have the resources to fulfill that task. Fully enable your staff members to fulfill their delegated tasks, whether that means giving them online passwords, additional training, or access to previously secure information. Only when a nurse or dental hygienist has all the tools to fulfill a new task can he or she be accurately evaluated on his or her performance.
  • Be open-minded: Once you delegate a task, don’t be surprised if your employee has his or own way of doing it. For the most part, what matters here is that the task is fulfilled. There is usually more than one way to perform any given task. Giving responsibility for accomplishing a task while letting them sort out the best way to accomplish it is a great way to never be accused of micromanaging.

Seek Expert Consulting Help

If you are looking to explore new leadership styles, we can provide expert advice. Jennifer Pearce has more than 24 years of experience as a dental office administrator. She has also co-owned multiple dental practices. Her dental consulting services can help your dental practice become less stressful and more profitable.

You’re reading this blog, you care about your business. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email jennifer@prosperitydentalsolutions.com.

Just Like Your Patients, Your Practice Needs Treatment

Practice Management, Team Building and Clinical Coaching

senior woman at dental reception desk after receiving treatmentWhen we chose the name “Prosperity Dental Solutions” it wasn’t because it was a catchy title. We truly believe in fostering the “prosperity” of a practice, because we have the firsthand experience that proves when your practice is successful, you can truly love your life. In order for a practice to be prosperous, it needs to be functioning in each individual area: from employee management and relations, patient satisfaction, and a high closing percentage of diagnosed treatments, to insurance claims filing and financial management. In order to help you tackle all these areas, our team offers two tiers of Practice Management Coaching. With these services, our Prosperity team learns the ins and outs of your practice and develops treatment plans for how to improve and refine your existing systems; think of these packages as tackling the “whole” rather than just the “parts”. For more details on this comprehensive coaching plan, continue reading!

In dental practice management, experience is key. Jennifer Pearce, Founder, Owner, and Lead Executive Prosperity Coach has been involved in the dental industry since 1995. Her time as both a practice owner and practice administrator has given her the experience and knowledge she uses each day to help people like you create a thriving business that gives them a life they love! To learn more about our services, or to schedule a phone call with Jennifer, contact us at (817) 975-4576.

Though Tier 2 offers additional services, both Tier 1 and Tier 2 truly come with “the works”, or the basics you’ll need to achieve a prosperous practice (the kind of practice that runs like a well-oiled machine!). Here are just the highlights of our basic services:

Practice/Team Onsite Observation & Assessment

First things first: we come into your practice to observe your daily runnings and take notes and talk to staff members about their systems and pain points. This is a crucial first step for us because we believe the only way to get ahead is to know exactly where you started out!

1-2 Days Per Month In-Office Support

After our initial onsite observation, our team will remain present, coming in at least 1 to 2 days per month to provide onsite training, implement new processes, or learn more from you and your staff. We enjoy maintaining “boots on the ground” during the entirety of your coaching period.

New Hire Assistance, Employment Agreement & Training

New hire training can be time-consuming, but is key to creating clear expectations for success. We can help train and transition a new hire into their role, helping to explain your specific processes and the systems unique to your practice. (We also assist in the interviewing and hiring process to ensure your new hire is a perfect fit!)

98% Closing Percentage of all Treatments Diagnosed

Ensuring your patients are opting for diagnosed treatments is at the heart of maintaining healthy patients and a healthy practice. We can train staff members and share valuable knowledge as dental management veterans that can increase your closing percentage to nearly 100%.

Prosperity Treatment Plan

Once we’ve analyzed your current systems and identified any roadblocks that need attention, we create a completely custom “treatment plan,” not unlike those your practice creates for its patients. We offer suggestions for improvements, map out realistic timelines and set goals with your input, with actionable steps to get you there.

Contact Us Today!

Just like oral health, the health of your practice is improved when you prioritize preventive care and treatment. Seek out help from Prosperity today to take your “good” practice to “great!”. We can offer expert knowledge and experience that will keep your practice running smoothly today and in the future! (But don’t take our word for it: read what some of our past clients have to say.)

What Type of Leader Are You?

Practice Management, Team Building and Clinical Coaching

When it comes to management and leadership styles within a dental office, there’s no one-size-fits-all solution. Certain leadership styles lend themselves better to smaller offices, for example, while a top-down approach may work better for others.

When examining which leadership style works best for your clinic, it’s worth exploring the pros and cons of several of the more prevalent options.  

Types of Leadership Styles

The Authoritarian Leader

Collaboration isn’t high on an authoritarian manager’s agenda. These micromanagers tend to prefer strict, hierarchical chains of command. They also tend to dislike questioning. When there’s a crisis, this model can be highly effective, though. But over the long term, authoritarian leaders tend to sow discontent and resentment among colleagues.  

The Strategic Leader

Strategic managers are goal-oriented. They focus on the big picture and communicate that vision to others. Any long-term vision requires buy-in from workers, so these visionaries then to seek honest feedback from cohorts and empowers workers to effect change that is in line with the dental office’s strategic vision. If your clinic needs to make substantial changes over the course of a year or more, this leadership style can serve that goal well.

Transformational Leaders

These leaders are agile. They understand that running any business, dental clinic or otherwise, requires flexibility and a willingness to adopt new ideas and technologies. This leadership style may work well in medicine, where innovation and change is an omnipresent reality. Transformational leaders may cause resentment with workers who are set in their ways, though.

Collaborative Leaders

Advocates of collaborative leadership understand that no one person is right 100 percent of the time. Teamwork is another hallmark of collaborative-minded managers. A dentist or senior nurse needs to know when to make an executive decision for this leadership approach to work best.

Administrative-Minded Leaders

Type A personalities are prevalent among these process-driven individuals. Following rules can be great when insurance forms need to be filed, but this leadership style doesn’t allow for much creativity or flexibility.

Good Parent Management Style

Dental clinics often boast about their “family-friendly” approach to oral health care. And with good reason. To maintain a successful business, dental offices need to serve children, teens, adults, and the elderly. That family-friendly ethos can also be used within a dental office’s work culture. Good parent-styled managers treat hygienists and other staffers like family. When workers feel genuinely cared about, they tend to feel loyal to a company.

Which Leadership Style Works Best For Your Clinic?

It is important to remember that no member of a dental team has to be any one type of leader all the time. In fact, the best leaders know when to adapt their behavior to best fit the situation or task at hand.

If there is a disciplinary action that needs to be taken (to address a chronically late employee, for example) an authoritarian approach may achieve the best results. When a clinic is preparing to grow a customer base in order to be able to afford a larger office, strategic leadership may be called for. Most management professionals agree that collaboration is a good thing for any business.

Seek Expert Consulting Help

If you are looking to explore new leadership styles, we can provide expert advice. Jennifer Pearce has more than 24 years of experience as a dental office administrator. She has also co-owned multiple dental practices. Her dental consulting services can help your dental practice become less stressful and more profitable.

You’re reading this blog, you care about your business. For expert help, call Prosperity Dental Solutions at 817-975-4576 or email jennifer@prosperitydentalsolutions.com.

Resources:

Smarter Hiring thanks to the Predictive Index

Practice Management, Team Building and Clinical Coaching

Smarter Hiring Thanks to the Predictive IndexAre you the type of person who loves to take personality tests? Maybe you seek out the latest, buzzworthy personality tests to learn more about yourself, compare your results with friends or coworkers, or maybe — just for the fun of it. Personality tests can help show you a lot about how you tick: your beliefs, values, strengths, and weaknesses.

When it comes to your dental practice work environment, I believe that gaining a better understanding of the personalities of your team, how they work together, how they complement each other, and even what personalities you may be lacking, can put yourself in control of crafting your ideal work environment through informed, empowered hiring. That’s why I make it a point to always include a tool called the Predictive Index (PI) in my practice management coaching process. What’s PI, and why is it an essential part of my process? Read on to find out.

How the Predictive Index Works

The PI is not a new idea: it’s been in practice for over 60 years, helping corporations and small businesses around the world understand how their employees work together based on their personality types. It’s also a critical tool in designing a more strategic hiring process.

The PI uses a very simple, straightforward test (called a Behavioral Assessment) that asks test-takers to select words that describe the way they believe they are perceived. On the second list, test-takers must select those adjectives that they believe accurately describe them (according to their own beliefs). The test is untimed and consists of just two questions. It’s easy to administer, the results are easy to understand, and the pay-off for understanding how your organization ticks is most definitely worth it.

The Behavioral Assessment measures four areas of each test-takers personality:

  • Dominance, or their need to influence people and things around them.
  • Extraversion, or their desire for social interactions.
  • Patience, or their need for stability and calm.
  • Formality, or their comfort and need to follow rules and precedents.

These four areas —or drivers—are then assessed in regards to the adjectives each test-taker selected. Based on how each employee thinks others perceive them, as well as how they perceive themselves, the PI can understand their unique relationship to each of these four drivers.

The Results

People fall into one of 17 different profiles, including “Strategist”, “Adaptor”, “Scholar”, and “Craftsman”, just to name a few. These labels help to show the person’s strengths, desires, motivations, and fears, helping you to understand why they work the way they do. As part of my practice management coaching, I help managers translate the Behavioral Assessment findings, and construct a better understanding of their team’s unique dynamic, and how to utilize each member’s strengths – as well as help build upon their weaknesses.

Once you understand your current team’s personalities, and what unique skills and insight they can contribute to your practice, you can then understand the type of people you need to hire to design your “dream” team. Hiring can’t begin until you have a clear understanding of which prospective candidates will be most effective and satisfied in your open position. Hiring is something that doesn’t come easily to many managers; it’s an extremely difficult task, but one that is vitally important. I can help provide insight during this process to improve your chances of finding the right person to build up your dream team, as well as be there to supplement the new hire training process. While hiring the right person is essential, bringing them on board and giving them clear expectations and goals from the very beginning is just as important.

I’ve seen incredible results with implementing PI in my own case studies, and statistics from the PI website report that:

98% of users feel PI enhances their hiring process, 70% of respondents say PI helps to remove bias and subjectivity from their hiring process, and 67% of respondents say PI has helped them recognize stronger employee engagement throughout their organization.

I know as a manager and former dental practice administrator that stepping back and seeing the big picture of what is motivating your employees can be difficult. That’s why I build PI into my process — to give administrators the information they need in a succinct, efficient way. I’ve been helping administrators analyze PI results for years, and can offer experience to help coach them through the results, as well as the dream team design process to improve the future of their practice. I believe you can’t start working towards solutions until you fully understand your current problems; that’s where PI comes in handy, and why I recommend every manager use this proven, eye-opening tool.

To learn more about this incredible hiring and leadership tool, visit the Predictive Index website. And for more information on Prosperity Dental Solutions, and how you can begin growing your own dream team, contact me at 817-975-4576, or contact me online.

 

Don’t Be Afraid to Get Social

Practice Management, Team Building and Clinical Coaching

For years, many dental practices built their patient base simply through word-of-mouth referrals and recommendations. While this is still an important way of bringing in new patients, more than ever, social media and social marketing are helping consumers make educated decisions for just about every item or service – including dental providers. Below, learn more about the importance of social media for your practice, and our tips on where to begin.

If you are looking for additional ways to improve the efficiency, productivity, and profitability of your practice, look to Jennifer Pearce: Founder, Owner, and Lead Executive Prosperity Coach. Jennifer knows that a successful practice requires clear communication and integration between both the doctor and practice administrator. Our practice management coaching program offers detailed, hands-on support. Through our experience, distant, one-size-fits-all consulting simply doesn’t work; with Prosperity Dental Solution’s proven program and personal approach, your practice can become more prosperous. Contact us to learn more!

Does my practice need to have a social media marketing plan?

The short answer: yes. Today, more than 69% of all American adults are on social media. That is a huge population of potential patients that you simply can’t leave unreached! With an active social media presence, your practice can instantly become more visible, more personal, and more accessible to people in your area.

What’s the benefit to me?

Social media offers an endless opportunity to build your practice. The main benefits include:

Don't Be Afraid to Get Social with Dental MarketingGaining visibility: by supplementing your website with an additional online presence, you can become much more visible to prospective patients who may be searching for a new provider.

Building your practice’s trustworthiness: the larger digital presence your practice can create, the more reputable you can appear. Patients today are used to retailers and other businesses having vast accessibility online. Social media content can help demonstrate your expertise and quality care before patients even set foot in your practice.

Strengthening current patient relationships: there’s no easier (or less costly) way to connect with current patients than through social media. Everything from checking in after a routine appointment, and running contests for free services, to wishing them a happy birthday can be done easily through social media. Not to mention, this can help expand your visibility to their followers and friends, too.

Managing your reputation: when current or prospective patients have questions or concerns, a social media account is an easy way for them to connect with your staff. In addition, mitigating negative reviews help solve issues that can potentially damage your public reputation.

Where should I start?

Facebook is a great place to start. It still reigns supreme in terms of monthly active users (over two billion), when compared to all other social channels. Be sure to create or update your Facebook business page with all the correct contact information and operating hours. In addition, consider using Facebook as a way to:

  • Share website blog posts
  • Post weekly dental tips
  • Interact with every user who leaves a rating or review (negative or positive)
  • Run monthly drawings or contests for patients who #shareyoursmile (or something similar)

YouTube is another great resource for your dental practice. Having your own YouTube account makes uploading and sharing video content easy. Consider making short videos about:

  • Office tours
  • Q&As with the doctor(s)
  • Patient testimonials
  • Interesting technology and tools

Sharing these videos to your Facebook account is an easy way to help increase viewership, and cross-promote your various social channels.

Finally, Instagram can be a great tool for photography that highlights your patients and practice. Consider using Instagram to share:

  • Candid photos of doctors or staff
  • Patient photos or posts
  • Before-and-after photos
  • Upcoming events, contests and specials

Are you ready for a more prosperous practice?

These are just a few beginning tips for improving your practice’s public image via social media. We’ll be highlighting more social media best practices in future blog posts!

If you are ready to improve your practice from the inside out, Jennifer Pearce can help you create the practice culture, management, and team environment that will exponentially help your practice become not only more profitable, but a more rewarding place to work. Give us a call today to learn more about our services. We look forward to speaking with you!

5 Ways To Diffuse Negativity In A Dental Office

Practice Management, Team Building and Clinical Coaching

Any time you have a group of people working long hours together in an office, you can expect negativity to develop. A dental office is no exception. Diffusing negativity is a necessity if you want to maintain a healthy work environment. So what steps can you take to combat this type of drag on your practice? Prosperity Dental Solutions offers 5 ways to diffuse negativity in your dental office.

1. Diagnose the Problem.

As a dentist, you often have to diagnose a patient’s problem. The same rule applies when it comes to combatting office negativity. It’s important to talk to your staff and try to “get to the root” of a problem. Identify who is unhappy and why? Often negativity is a symptom of lost confidence or control. Your employees may simply feel like their concerns are not being addressed. Once you are aware of the problem, you must deal with it in some way.

2. Provide Ways for Employees to Make Decisions About Their Jobs.

Negativity often arises when you make decisions without getting any input from your staff. Whenever possible, provide opportunities for employees to express their opinions about workplace policies and procedures. Perhaps some policies can be changed, but if not, find a way to explain them so that everyone understands why things must be done a certain way.

3. Deal with Debbie Downers.

You know Debbie Downer. Chances are you have one working in your office. Ms. Downer complains about everything, and she (or he) is not shy about expressing her negative opinions. She never has anything good to say about anyone or anything, from patients and co-workers to the workload. These constant complaints end up having a negative impact on everyone, affecting the morale of the entire office. It is your job to deal with the Debbie Downers (or Wade Whiners) in your office. Sit down and discuss the problem, making sure to include positive solutions and ways to fix the problems. If you’ve made attempts to solve an issue – or problems persist no matter how many “fixes” are offered – then it might be time to sit down and have a formal review. Discuss how the employee’s attitude is affecting the office and define, in writing, how his or her behavior needs to change. It is imperative that you document everything that was said in every meeting. If you decide you have no choice but to let the employee go, you will want to have “evidence” of why he or she is being terminated.

4. Recognize and Reward Your Staff.

Your employees work hard for you every day and they need to feel valued and appreciated. Giving out recognitions and rewards for those who have gone above and beyond can work wonders in boosting morale and lends itself to healthy competition. 

5. Treat Your Staff with Respect and Trust.

When your employees don’t feel respected, they can quickly become dissatisfied and even bitter. Treat everyone with respect and the feeling will be returned. Give all employees the trust they deserve. Basically, treat everyone like competent adults and you will reduce negativity in the office.

Use these 5 tips to help create a more positive and enthusiastic workforce, which in turn will lead to better patient care. Are you ready to see your dental practice flourish? Prosperity Dental Solutions is here to help your practice grow. Contact us today to set up a coaching appointment with Jennifer Pearce by calling (817) 975-4576.


10 Ways to Set the Stage for a Great Day

Practice Management, Team Building and Clinical Coaching

Life is busy. Despite best efforts, there may be days that your team brings  personal problems to the office. Make sure they all let go of negativity and prepare for the best day possible. Though it sounds challenging, it’s easier than you might think! Below are 10 strategies to help your staff focus on the positives for the good of each other and patients. Want more ideas to boost employee engagement in your office? Contact Jennifer Pearce at (817) 975-4576 to arrange a coaching consultation.

1. Show up on time.

When employees run late, it can be challenging to catch up. Start the ball rolling in the right direction by illustrating punctuality. Be on time, and expect the same of others. If tardiness has been a recurring issue, celebrate every time the team makes it to work early five days in a row. Even bringing in breakfast or healthy afternoon snacks can cultivate an appreciation of timeliness.

2. Coach in private.

Do you need to address an issue with a team member? Do it in private and make sure to listen to the other person’s concerns. Be thorough and professional, not accusatory. Coaching someone one-on-one shows that you care about the other person’s feelings. It also helps keep the atmosphere lighter among other employees who do not overhear coaching discussions.

3. Eat a nourishing breakfast.

We all lead hectic lives. However, you should still make time to eat a nourishing breakfast. Have only a few moments before rushing out the door? A low-sugar granola bar or banana satisfies for several hours, especially when paired with lowfat milk or a smoothie. Choose foods that will keep you full, and avoid empty calorie treats such as doughnuts or muffins.

4. Be grateful for what you have.

It can be easy to focus on what you want. Avoid falling into that trap by taking time to be grateful for even little things. During your commute, spend five minutes reminding yourself of the positive aspects of your life, such as your health, your family, and the dental career you love. An ounce of gratitude quickly snowballs into a pound of positivity!

5. Put everything in order the night before.

A wonderful day starts the night before. Even if you and your team members are in a rush, prep your workplace for the morning. Clean all tools and equipment, polish windows and dividers, and run the vacuum if a cleaner is not coming that evening. Walking into a spotless practice always puts everyone in a better frame of mind.

6. Indulge in some exercise.

Routine bouts of exercise are known to boost satisfaction and happiness. Even a 10-minute quick walk around your building before you start work could be exactly what you need to add pep to your day. Worried you have no time? Most people can fit in a few moments of cardio, even just running up and down a flight of stairs! Exercise triggers feel-good hormones, so add it to your daily habits.

7. Leave your worries at home.

When you are at your dental practice, be present. Instead of thinking about home-related issues, focus on procedures, plans, and patients. Not only will this help you do your best, but it will give your brain a rest. You may find that when you return to your problems, you feel less overwhelmed and more creative.

8. Compliment someone. Then repeat the act of kindness.

It is tough to deny the power of a well-considered, genuine compliment. Practice saying kind things to your colleagues and clients over the course of the day. Over time, giving compliments will become second nature, and others on your team will follow suit.

9. Create a manageable “to do” list.

Instead of doing everything the moment it comes to mind, create a running list of items you need to do each day. You may even want to color code them by priority. Then, systematically work down the list at certain times. You will forget fewer duties and accomplish more by managing and “chunking” tasks.

10. Focus on learning something new.

Each day is a chance to learn something new. Make it your mission to discover something you did not know the day before. You will stay ahead of the learning curve and always feel as if you are moving in the right direction. Feel free to share the information with your colleagues when applicable!

Make Every Day Count

Why allow even one day to pass without doing all you can to make it great? Set the stage for a terrific day today, tomorrow, and for the long haul. Need a little assistance? Set a coaching appointment with Jennifer Pearce by calling (817) 975-4576.

Take your first step towards achieving a prosperous dental practice.

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Practice Management, Implementation and Mentoring of Systems

 

Testimonials

Practice Management, Implementation and Mentoring of Systems

"I highly recommend Jennifer as a dental coach and as a person who understands what it takes to drive improvement. She has a wealth of experience and knowledge that makes her an invaluable tool in strengthening a practice. My practice has been successful, however, I knew that I wanted to take it to another level. Jennifer has a keen understanding of the ins and outs of running a practice, and what it takes to elevate all aspects of the practice. Whether it's a desire to improve treatment case acceptance, create more harmony and positive energy at the office, or implement the vision of the practice, Jennifer has the know how to make it happen. She says it as it is, and is down to earth and honest. I have already seen improvements across the board in my practice since we have been working together. I'm excited about the growth opportunity and confident that I have chosen a partner who understands the practice needs, and the intricacies needed to achieve the change I'm seeking. My team loves her and she has been a huge component in the success of my practice."

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