Smarter Hiring thanks to the Predictive Index

Practice Management, Team Building and Clinical Coaching

Smarter Hiring Thanks to the Predictive IndexAre you the type of person who loves to take personality tests? Maybe you seek out the latest, buzzworthy personality tests to learn more about yourself, compare your results with friends or coworkers, or maybe — just for the fun of it. Personality tests can help show you a lot about how you tick: your beliefs, values, strengths, and weaknesses.

When it comes to your dental practice work environment, I believe that gaining a better understanding of the personalities of your team, how they work together, how they complement each other, and even what personalities you may be lacking, can put yourself in control of crafting your ideal work environment through informed, empowered hiring. That’s why I make it a point to always include a tool called the Predictive Index (PI) in my practice management coaching process. What’s PI, and why is it an essential part of my process? Read on to find out.

How the Predictive Index Works

The PI is not a new idea: it’s been in practice for over 60 years, helping corporations and small businesses around the world understand how their employees work together based on their personality types. It’s also a critical tool in designing a more strategic hiring process.

The PI uses a very simple, straightforward test (called a Behavioral Assessment) that asks test-takers to select words that describe the way they believe they are perceived. On the second list, test-takers must select those adjectives that they believe accurately describe them (according to their own beliefs). The test is untimed and consists of just two questions. It’s easy to administer, the results are easy to understand, and the pay-off for understanding how your organization ticks is most definitely worth it.

The Behavioral Assessment measures four areas of each test-takers personality:

  • Dominance, or their need to influence people and things around them.
  • Extraversion, or their desire for social interactions.
  • Patience, or their need for stability and calm.
  • Formality, or their comfort and need to follow rules and precedents.

These four areas —or drivers—are then assessed in regards to the adjectives each test-taker selected. Based on how each employee thinks others perceive them, as well as how they perceive themselves, the PI can understand their unique relationship to each of these four drivers.

The Results

People fall into one of 17 different profiles, including “Strategist”, “Adaptor”, “Scholar”, and “Craftsman”, just to name a few. These labels help to show the person’s strengths, desires, motivations, and fears, helping you to understand why they work the way they do. As part of my practice management coaching, I help managers translate the Behavioral Assessment findings, and construct a better understanding of their team’s unique dynamic, and how to utilize each member’s strengths – as well as help build upon their weaknesses.

Once you understand your current team’s personalities, and what unique skills and insight they can contribute to your practice, you can then understand the type of people you need to hire to design your “dream” team. Hiring can’t begin until you have a clear understanding of which prospective candidates will be most effective and satisfied in your open position. Hiring is something that doesn’t come easily to many managers; it’s an extremely difficult task, but one that is vitally important. I can help provide insight during this process to improve your chances of finding the right person to build up your dream team, as well as be there to supplement the new hire training process. While hiring the right person is essential, bringing them on board and giving them clear expectations and goals from the very beginning is just as important.

I’ve seen incredible results with implementing PI in my own case studies, and statistics from the PI website report that:

98% of users feel PI enhances their hiring process, 70% of respondents say PI helps to remove bias and subjectivity from their hiring process, and 67% of respondents say PI has helped them recognize stronger employee engagement throughout their organization.

I know as a manager and former dental practice administrator that stepping back and seeing the big picture of what is motivating your employees can be difficult. That’s why I build PI into my process — to give administrators the information they need in a succinct, efficient way. I’ve been helping administrators analyze PI results for years, and can offer experience to help coach them through the results, as well as the dream team design process to improve the future of their practice. I believe you can’t start working towards solutions until you fully understand your current problems; that’s where PI comes in handy, and why I recommend every manager use this proven, eye-opening tool.

To learn more about this incredible hiring and leadership tool, visit the Predictive Index website. And for more information on Prosperity Dental Solutions, and how you can begin growing your own dream team, contact me at 817-975-4576, or contact me online.

Getting into the Groove: How to Foster Synergy Within Your Team

Practice Management, Team Building and Clinical Coaching

Getting into the Groove: How to Foster Synergy Within Your TeamWhen does 1 + 1 = 3, not 2? When the output of 1 and 1 together is much greater than 1 and 1 on their own. That is synergy, and it’s what your organization needs to be continually striving for.

It’s not hard to tell when your team is starting to create a greater output together than they would on their own: not only do team members accomplish more, but the journey is smoother. If you are struggling with slow or frequently “jammed” workflows, or you are struggling to get your team members on the same page, read on for our three tips on creating synergy within your team.

Team synergy isn’t just a buzzword, it’s how you can dramatically improve your practice’s efficiency. If you’re ready to learn more, from an experienced, hands-on leader, contact Jennifer Pearce, Founder, Owner, and Executive Lead Prosperity Coach. Jennifer has been involved with dental practices for over 23 years and understands how to foster cohesion within your practice.

Establish clear goals—together.

First and foremost, clearly defined goals help everyone understand what they are working towards and why. Include your team in goal-setting workshops. Give them a chance to share with you and other team members the vision they have for the practice, and what may be preventing them from reaching it. By including others in goal-setting, they feel a sense of ownership and will often feel more driven to help accomplish the team’s goals. (That’s exactly why goal-setting is the critical first piece of our Practice Management Consulting program.)

Don’t forget to make your goals an integral part of your team’s day-to-day. Often, after goal-setting workshops, the lists and the notes get put away, only to be referenced at next year’s workshop. However, at Prosperity Dental Solutions, we advocate that goals become an integral part of your daily operations. Right after a goal-setting workshop with our team, make sure the goals are placed in a visible area of the practice and talk about them once a week during team meetings. Team members will have the practice’s goals top-of-mind always, which will help them feel empowered in their role to help the practice reach them.

Put extra effort into making the right hire.

If you have led hiring efforts for any amount of time, you know that hiring the right person is key to developing a cohesive workplace (or, should we say, hiring the wrong person is a sure-fire way to create discord in your workplace!). When you are working towards a goal of greater production and efficiency, your team members are the single most important piece in the equation. Clear goals and open communication won’t resonate with your team if the wrong people are behind your desks.

We love this crucial piece of the puzzle. It’s why hiring and onboarding coaching is a key part of our process. We utilize a tool called the Predictive Index, which helps you take stock of your current team, to learn what personalities you may be lacking to increase your team’s productivity. When hiring, the PI helps you to carefully evaluate prospective employees’ personalities, to gauge whether they will be a good fit with your team. Complementary personalities are crucial for synergistic environments, as too many of one personality will slow progress and usually create bottlenecks. Sometimes, it takes just one, great new addition to drastically improve your workflow. So, hire with caution: here’s a great article that has great tips and ideas for finding a team member who will fit with your practice.

Set a precedent with communication.

Open, upfront communication around any new developments or changes within the practice will let everyone feel informed and empowered to make decisions on their own. Informed, empowered team members can work more efficiently and effectively with others to produce higher-quality results.

As a manager, you should make clear communication across your team one of your top priorities. Sometimes, the best way for a smaller practice to accomplish this is through a quick touch base each morning before the practice opens for business. During our coaching sessions, we can help you outline employee expectations that will give your team clearly define roles within your organization. Often, confusion about who is in charge of what, and who can make decisions leads to slow, clogged systems. Workplace issues that stem from a lack of communication are usually the easiest to fix. Stay ahead of these issues and prevent them from inhibiting your team’s synergy by developing and continually tweaking the communication strategy that works for your practice.

Greater efficiency and a happier workplace.

As the leader of your dental practice, it’s up to you to set precedents in the workplace, but we are here to help. By helping you create the right environment with the right people, and establishing clear communication and work goals, your team will have the tools and resources they need to develop synergy that is fulfilling for the entire team.

At Prosperity Dental Solutions, we believe any team can develop the synergy they need to drastically improve their workplace environment, as well as the practice’s profitability. We are passionate about helping dental practices improve their team dynamics to create happier and more fulfilled team members! If you are looking for additional resources on creating team synergy, contact us today to learn about our various consulting programs.

Take your first step towards achieving a prosperous dental practice.

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Practice Management, Implementation and Mentoring of Systems



Practice Management, Implementation and Mentoring of Systems

"I highly recommend Jennifer as a dental coach and as a person who understands what it takes to drive improvement. She has a wealth of experience and knowledge that makes her an invaluable tool in strengthening a practice. My practice has been successful, however, I knew that I wanted to take it to another level. Jennifer has a keen understanding of the ins and outs of running a practice, and what it takes to elevate all aspects of the practice. Whether it's a desire to improve treatment case acceptance, create more harmony and positive energy at the office, or implement the vision of the practice, Jennifer has the know how to make it happen. She says it as it is, and is down to earth and honest. I have already seen improvements across the board in my practice since we have been working together. I'm excited about the growth opportunity and confident that I have chosen a partner who understands the practice needs, and the intricacies needed to achieve the change I'm seeking. My team loves her and she has been a huge component in the success of my practice."

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