Dental Front Office Training

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It’s hard to overstate just how important providing quality customer service is to the success and growth of a dental practice.

However good a dentist’s work may be, a bad experience with the front office staff may be all it takes to push a patient away. As the initial point of contact with patients, it’s on the front office team to not only make a good first impression but to also ensure the patient has a satisfactory experience from the moment they walk through the door to the moment they say goodbye. The fact is, doing so requires more than simply putting a smile on.

With our 3-month front office training course, we highlight the importance of customer service and teach participants how to practice excellent customer service in a variety of common situations at dental offices.

Course Topics

Our 3-month Dental Front Office Training course covers the following topics:

Month 1

  • 1. The definition of customer service

  • 2. Why customer service matters

  • 4. Patient communication skills

  • 5. Front Office supporting roles

  • 6. Insurance 101

Month 2

  • 7. Dental Terminology

  • 8. Clinical Fundamentals 101

  • 9. Telephone etiquette

  • 10. Handling late patients

  • 11. The patient experience

Month 3

  • 12. Treatment Planning, Tracking and Fees 101

  • 13. Accounts Receivable for Insurance and Patients

  • 14. Being a Positive Member of Your Team Culture

After completing this training program, we’re confident that front office team members will know exactly what it takes to represent your practice with compassion, knowledge, and respect.

Strategies & Pricing

This program is available via TWO different platforms to fit your current needs:

Strategy 1 ~ The Elite Program:

One on One Coaching + Virtual Learning

Monthly Payment
Full Payment
  • 3 consecutive months of access to our virtual DFOT remote learning video modules + an extra 30 days of viewing post program completion

  • Workable downloads following the completion of designated video modules

  • One on one calls with our Team & Systems Coach for deeper dives on content and personalize training

  • Unlimited Q&A via email and/or scheduled calls

  • Exclusive membership pricing on other services offered through Prosperity Dental Solutions

Our DFOT program is designed to be completed in 3 consecutive months. Coaching beyond 3 consecutive months is not included and access to learning modules is revoked. If you are currently enrolled in full integrative coaching with Jennifer through Prosperity Dental Solutions, LLC, contact Jennifer directly for pricing.


Success Rate

We’ve seen our clients experience a tremendous rate of success after working with us.


Dental Practice Coach

Jennifer Pearce is the #1 person that dental practices have come to rely on.


Businesses Optimized

Prosperity Dental Solutions has been honored to work with over 40 elite dental practices so far.

Let’s Make Things Happen

Let us show you how to cultivate a work environment based on understanding, trust, respect, and staff development leading to increased performance and profits for your practice.

“I’m excited about the growth opportunity and confident that I have chosen a partner who understands the practice needs, and the intricacies needed to achieve the change I’m seeking. My team loves her and she has been a huge component in the success of my practice.”

Dr. Avi Stein

Jennifer Pearce has been involved in dentistry since 1995. Acting as a practice administrator for 18 years, Jennifer thought she understood all of the pain points that come with working in a dental office. However, after co-owning several successful dental practices over the course of 4 years, she can now confidently say she has seen it all.

Dental Practice Coach
(817) 975-4576
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